You’ll Have An Unforgettable Customer Experience With Ponderosa Garage Doors
Two Sides of the Door
Business Feature: Ponderosa Garage Doors
By Patti Jo Brooks, Contributing Writer | Photos by Lisa Kuhlman
What makes Ponderosa Garage Doors so unique? What role do they play in making the communities they serve a better place to live? They just fix garage doors, right? Not exactly. Ponderosa Garage Doors is a family-owned business with an integrated vision, a defined mission and core values. Their dedication to a client’s security and peace of mind is executed throughout every step of the servicing process. They won’t just show up for a “quick fix” and leave. They take the time to do a thorough job and evaluate the entire system for any additional signs of potential breakdown. Working with Ponderosa Garage Doors is like working with your own family. They’re going to take care of you!
Speaking of family, owners Ken Fielding (COO) and his wife, Kris (Office Manager) established Ponderosa Garage Doors 28 years ago. Currently, their eldest son, Teal, is the company’s Service Specialist. He can be found in the field handling repairs and estimates. Their son Brock serves as Financial Manager and Head of Marketing. Daughter Anna is the Service Dispatcher and assists with administration. Additional staff members of this Vancouver, Washington based company might not be blood-related, but all share the same values and concerns as the family. “We promote a culture of ‘Ponderosa takes care of me and I’m here to take care of you,’” Brock relates in reference to their team and their customers.
Ponderosa Garage Doors specializes in installing, replacing, repairing, and maintaining garage doors throughout southwest Washington and the greater Portland area, both residential and commercial. All service calls are taken through a 29-point inspection to make sure the system is running safely and is going to be reliable moving forward. “It’s kind of like going to the doctor,” Brock says, explaining that if a person has a complaint, a doctor will examine to see if there’s anything else that could be causing the problem or adding to the symptoms. As well as tending to garage doors, “We also install and service garage door openers,” Brock adds.
Building strong relationships with the communities they live in and serve is key to Ponderosa Garage Doors’ business model and company mission. “We’re continuing to grow and striving to have a bigger impact on the community and share our vision to provide peace of mind and security to all homes,” Brock expresses. Technicians who live on the Oregon side of the river have been added to serve Portland area clients in a more professional and timely manner. Active members of Camas Chamber of Commerce and sponsors of the Camas athletic booster club, Ponderosa Garage Doors supports Clark County athletics and sponsors game brochures and stadium signs as well as other community endeavors.
Ponderosa Garage Doors is located at 12308 NE 56th Street in Vancouver, Washington. Email customerservice@ponderosagaragedoors.com. Visit their website ponderosagaragedoors.com for more information, coupons and special deals or to conveniently book your appointment online anytime day or night.
